Refund & Returns Policy

Last Updated: May 7, 2026

Welcome to Electro SA Gadgets. We specialize in the sale of second-hand and new electronics, including iPhones, Apple products, and musical instruments. Please read this Refund & Returns Policy carefully before making a purchase.

1. General Policy

At Electro SA Gadgets, all second-hand and electronic products are thoroughly tested and inspected before sale to ensure quality and functionality.

By purchasing from us, you agree to the terms outlined in this policy.

We aim to provide fair and transparent service while protecting both customers and the business from misuse or fraudulent returns.

2. Eligibility for Returns

Returns may be accepted under the following conditions:

The item is defective or not functioning as described
The wrong item was supplied
The item has undisclosed major damage
The return request is made within the allowed return period

To qualify for a return:

The item must be returned in the same condition it was sold
All accessories, chargers, cables, packaging, and receipts must be included
The device must not be linked to any personal account (e.g., iCloud, Apple ID, Google account)
The item must not have physical damage caused after purchase

3. Return Period

Electronics & Apple Products

Returns must be requested within 7 days of purchase

Musical Instruments

Returns must be requested within 3 days of purchase unless otherwise agreed in writing

No returns will be accepted after the applicable return period.

4. Non-Returnable Items

The following items are non-refundable and non-returnable unless faulty on arrival:

Accessories and consumables
Software and digital products
Earphones/headphones due to hygiene reasons
Items sold “AS IS”
Clearance or discounted items
Devices damaged by water, drops, misuse, or unauthorized repairs

5. Warranty Information

Second-Hand Devices

Unless otherwise stated:

Second-hand devices may include a limited store warranty of 7 to 30 days covering hardware faults only

New Products

New products may carry the manufacturer’s warranty where applicable

The warranty does not cover:

Accidental damage
Water damage
Battery wear and tear
Software issues caused by the user
Negligence or misuse

6. Refund Process

Once the returned item has been inspected and approved:

Refunds may be issued via the original payment method or store credit
Processing times may take 3–7 business days
If a product is found not to be faulty, the refund may be declined

Electro SA Gadgets reserves the right to charge a reasonable handling or restocking fee where applicable.

7. Exchanges

Exchanges may be offered for:

Faulty items
Incorrect items supplied
Approved warranty claims

Exchange approval depends on stock availability.

8. Device Security Requirements

For all returned phones, tablets, laptops, or Apple products:

“Find My iPhone” and Activation Lock must be disabled
All passwords and personal accounts must be removed before return
Devices returned locked to an account will not qualify for refund or exchange

9. Inspection & Testing

All products sold by Electro SA Gadgets are:

Tested before sale
Serial-number recorded
Verified for functionality and condition

Returns showing signs of tampering, part swapping, or physical abuse will be rejected.

10. Customer Responsibility

Customers are responsible for:

Checking product compatibility before purchase
Backing up personal data before returning devices
Inspecting items upon collection or delivery

Electro SA Gadgets is not responsible for any data loss.

11. Shipping Returns

If a return is approved:

Customers are responsible for return shipping costs unless the item was supplied incorrectly or arrived defective
We recommend using tracked and insured shipping services

Electro SA Gadgets is not liable for items lost or damaged during return transit.

12. Contact Us

Electro SA Gadgets

📍 Address:
67 Gwigwi Mrwebi 100 Carr, Johannesburg

🕒 Business Hours:
7:00 AM – 6:00 PM

📞 Call:
+27 78 942 0763

📧 Email:
sales@electrosagadgets.co.za

For return requests or support, please contact us with:

Proof of purchase
Product details
Description of the issue
Photos/videos if applicable

3. EMBEDDED CONTENT

Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website. Below you can find a list of the services we use:

FACEBOOK

The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .

X

We use the X API to display our tweets timeline on our site. X has its own cookie and privacy policies over which we have no control. Your IP is not sent to a X server until you consent to it. See their privacy policy here: X Privacy Policy .

YOUTUBE

We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.

4. COOKIES

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.

NECESSARY COOKIES (ALL SITE VISITORS)

cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
PHPSESSID: To identify your unique session on the website.

NECESSARY COOKIES (ADDITIONAL FOR LOGGED IN CUSTOMERS)

wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.

5. WHO HAS ACCESS TO YOUR DATA

If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.

If you are a client with a registered account, your personal information can be accessed by:

Our system administrators.
Our supporters when they (in order to provide support) need to get the information about the client accounts and access.

6. THIRD PARTY ACCESS TO YOUR DATA

We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:

ENVATO PTY LTD

For the purpose of validating and getting your purchase information regarding licenses for our theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.

TICKSY

Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.

7. HOW LONG WE RETAIN YOUR DATA

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

8. SECURITY MEASURES

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

9. YOUR DATA RIGHTS

GENERAL RIGHTS

If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.

You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).

If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.

GDPR RIGHTS

Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. ThemeREX permits residents of the European Union to use its Service. Therefore, it is the intent of ThemeREX to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.

10. THIRD PARTY WEBSITES

ThemeREX may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by ThemeREX, and you release us from any liability for the conduct of these third party websites.

All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.

Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. ThemeREX bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.

11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES

At times it may become necessary or desirable to ThemeREX, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.

Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.

12. AMENDMENTS

We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.